Privacy Policy | BENAMOR GALVEZ

You trust us with your personal information, so we strive to always be clear and honest about how and why we will use it.

Read more about what we collect about you and your choices and rights.

PRIVACY NOTICE

How this notice applies to you will depend on the way in which you interact with us. For example, if you:

  1. Place a reservation we will use the information you provide to us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events or venues that may be of interest to you; and
  2. Browse our sites, we use cookies to tailor your experience and provide a seamless experience. 

Your choices and rights under each scenario are explained in more detail below. 

OUR COMMITMENT TO YOU

Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

If you’d like further information, or have any questions, please contact us using the details in the ‘Contact’ section below.  

If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission. 

SUMMARY

Click on ‘Learn More’ for more information or scroll down to read the full policy.

 

What Information We Have & Where We Get It

We collect and store different types of information about you when you make reservations, contact us, and use our websites, apps and social media.

Learn more

 

How We Use Your Information & Why

We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law.

Learn more

 

Who We Share Your Information With & Why

We share your information with Event Partner(s) – such as the co-promoter(s), ticketing agents, artist, or venue – as well as other third parties associated with the service provided.

Learn more

 

Your Choices & Rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

Learn more

 

Looking After Your Information

We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Learn more

 

Contact Us

If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.

Learn more

WHAT INFORMATION WE HAVE & WHERE WE GET IT

When providing our products and services, we collect certain categories of personal information such as your contact details, purchase history, internet and electronic activity, and in some cases sensitive personal information where required or where you have provided consent.

When we collect your personal information, we store it in our customer databases, such as our customer services platforms to manage any queries you have, and our marketing systems in order to be able to communicate with you, subject to your choices.

 

  • When using our website and apps. When you use our websites or apps, subject to your choices, we use tracking tools like browser cookies and web beacons and technology like GPS and WiFi to collect information about you. This information includes the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site/app for, or the site you visit when you leave us. Our site may also serve third-party content that contains their own cookies or tracking technologies. For more information on how we collect this information, see our Cookies Policy.

 

  • Onsite safeguarding when attending an event. When attending an event at a venue or festival in order to provide a safe and secure site for you, we will process personal information about you to be able to enforce appropriate access management, their purposes for being onsite, and any experiences or issues that may arise. As part of our safeguarding policies and procedures, we process personal information about incidents and visitor wellbeing.

 

  • When posting ratings or reviews. When you post ratings and reviews, including uploading images or videos as part of your review, we store this information in our platform alongside information about you as the reviewer.

 

  • When entering competitions. When you enter into competitions we run, we’ll use your information to administer your entry and contact you if you’ve been successful. If the prize is administered by a third party, we’ll let you know who they are.

 

  • When you use social media and online public forums.  When you use a social media feature within our website or apps, post to social media platforms, or post on a public space or on one of our websites, the social media site will provide us with some information about you, such as your name and the posts you make mentioning us

 

  • Geodemographic information.  Subject to your choices, we collect or use suppliers such as advertising and marketing partners who collate geodemographic information including age range, gender, or information about events you like or products you buy which assists us in better personalizing our services to you. If you’d prefer that we do not do this, see the ‘Your Rights & Choices’ section below.

 

  • Information used for health & safety purposes. Where required, we will collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This includes information such as names, contact details, seat locations, along with entry and exit times.

 

In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your information was collected and used.

HOW WE USE YOUR INFORMATION & WHY

This section explains how we use your information and the legal grounds (or purposes) for which we use it. Some purposes are primary purposes that are necessary in order for us to provide our services or products or to fulfil our legal obligations. Other secondary purposes aren’t strictly necessary to provide our services but provide additional value and are therefore typically subject to your choices.

 

  1.- For the performance of our contract with you

  • When you make reservations or purchases. We use your information when transact with us (such as making reservations) so we can: 
    • send you customer service emails, including order confirmations;
    • provide you with customer support; and
    • register you for special offers.

 

  • Contest, Competitions and Referrals. When you enter into competitions or similar prize draws, we  use your information to confirm your registration and to communicate to you about your entry. If you give us your friend’s information, for example, via our referral service to tell a friend about our website or to purchase a gift card, we will only use your friend’s information to provide services you requested. Your friend may contact us to ask us using the details below to delete their information.

 

  2.- Subject to your choices

  • Marketing. To contact you with information or offers regarding upcoming events, products or services via email, push and web notification, SMS, or on social media platforms. You can change your marketing preferences at any time’ see the section “Your choices and rights” below.

 

  • Advertising & cookies. To deliver tailored advertising and marketing communications on our websites and apps depending on your market. (See our Cookies Policy for more information).

 

  • Market research & fan feedback. To conduct market research and analysis which helps improve and customise our products and services, or to contact you with satisfaction surveys, or to participate in user research (such as focus groups). We include an unsubscribe option for this kind of contact should you no longer wish to receive them.

 

  • Images. Where you attend our events, we sometimes take photos and sometimes post these on social media or use them in marketing campaigns. Our signage at the event will let you know, and you can always request we remove you.

 

  • Personalization. To make sure our messages and website are relevant to you (depending on your market). For example, any newsletters you’ve subscribed to will be generic (although if you’ve asked to receive alerts about specific offers you’ll still receive these).

We will still perform profiling activities where we need to do so to deliver our services to you, for example for fraud screening purposes.

 

  • Accessibility. To process your health information to meet your accessibility requirements, where specifically required and explicit consent is provided.

 

  • Commercial Partners. We sometimes work with Commercial Partners who we share information with. These are third party data controllers that we work with to provide additional value-add services, such as our travel packages, sponsors or exclusive presale deals. In some circumstances, where sharing is not necessary for us to perform the contract, you have requested, we will ask for your permission.

 

  3.- To protect your vital interests

  • Health and Safety. Any information collected by us or our third-party partners in compliance with applicable health and safety requirements, will only be used to contact attendees or shared with relevant local, government officials. This information is regularly deleted.

WHO WE SHARE YOUR INFORMATION WITH & WHY

  • Third parties who perform services on our behalf. Our third-party service providers, some of which may be located outside of your jurisdiction. These include:
    • Cloud hosting providers, who provide the IT infrastructure on which our global products and systems are built;
    • Outsourced customer service teams, who support in responding to queries you may have;
    • Information security providers, who help us keep our platforms safe and secure; and;
    • Marketing providers, who power our data analytics, marketing communications and advertising.

 

  • Commercial Partners. These are third parties we work with to provide additional value-add services. As the Commercial Partners we work with varies between services, we use just-in-time information to let you know when information will be shared with them and that it will be processed in accordance with their privacy notice.

 

  • Disclosures under law. As necessary, we will share information to respond to a court order or subpoena or share information with a government agency or investigatory body as permitted or required by law, or share information when we are investigating potential fraud.

 

  • Successors. Depending on the terms of the sale of our business, we may share information with any successor to all or part of our business.  Where the data controller of your information changes, the new data controller is obligated to notify you of this change.

If we need to share information for reasons not described in this policy, we will inform you prior to doing so.

YOUR CHOICES & RIGHTS

Your rights and choices may differ depending on the country where you are accessing our services from. These have been split out below.

 

Your choices

Where you have given us your permission, you can manage your preferences by doing the following:

  • To stop receiving our marketing you can change your preferences within your account if you have created one or follow the unsubscribe instructions in any of the emails, we send you or contact us and we will do it for you.

 

  • To control our use of cookies and tracking tools, please see our Cookie Policy. This can also be done my updating your preferences in the cookie management tool on any of our websites and apps.

 

  • To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.

 

  • To manage personalization settings, you can change your preferences within your account. If this option is not available, you can contact us and we will do it for you.

 

  • To stop being contacted as part of fan feedback, you can unsubscribe through the mechanisms in the messages to you or contact us and we will do it for you.

 

Your rights

You may designate an authorized agent to submit requests, using the below instructions, on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with a signed, written affidavit to make such requests, or a power of attorney. We may need to follow up with you to verify your identity or authorization before processing an agent’s request. If you do not follow these instructions we may not be able to process your requests.

United States Rights 

You have certain choices about how we use your information.

You have rights pertaining to the collection, use, and sharing of your personal information. 

Depending on where you live in the United States, for all other countries please see Global Rights above, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

  • Disclosure. You have the right to request a report showing the personal information collected, shared, and sold about you. 

 

  • Deletion. You have the right to request that we delete your account and any personal information collected from or about you.

 

  • Correction. You have the right to request that we correct inaccurate personal information collected from or about you.

 

  • Opt-Out of Sale/Profiling. You have the right to opt out of the sale of your personal information. This will also opt you out of targeted advertising or profiling.  To opt-out click here.

 

  • Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights.

Your “Do Not Sell or Share” Rights. Under appliable United States laws and regulations, you may have the right to opt-out of Ticketmaster’s sale or sharing of your personal information.  You may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding.  We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy. 

Personal Information Collected:

  • Names and Aliases
  • Physical Address
  • Phone Number
  • E-Mail Address
  • IP Address
  • Unique Identifiers
  • Interactions with Customer Service
  • Information about transactions made on our services
  • Cookies/Web Beacons – We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please see our cookie notice.

 

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law. 

Personal Information Disclosed for a Business Purpose or Sold/Shared:

Categories of Personal InformationPersonal InformationDisclosed for a Business PurposeSold/SharedCategories of Third-Party RecipientsRetention Standards
IdentifiersNames and AliasesXXBusiness Partners, Data Brokers, Technical Service Providers,
Government Agencies		Retained only as long as it is necessary to provide our products
and services, keep our systems secure, and maintain necessary
business and financial records.
Physical AddressXX
Phone NumberXX
E-Mail AddressXX
IP AddressXX
Unique IdentifiersXX
Commercial InformationInteractions with Customer ServiceX Technical Service Providers, Government Agencies,
Business Partners, Data Brokers		Retained only as long as it is necessary to provide and improve
our products and services, keep our systems secure, and maintain
necessary business and financial records.
Information about transactions made on our servicesXX
Individual’s Preferences and AttributesXX
Internet / Electronic ActivityCookies / Web BeaconsXXTechnical Service ProvidersRetained only as long as it is necessary to provide our
products and services and keep our systems secure.
Device AttributesXX
Sensitive Personal InformationSSN/TINX Technical Service Providers, Government AgenciesRetained only as long as it is necessary to provide our products
and services and maintain necessary business and financial records.
Health InformationX 
Drivers License / Passport NumberX 
Demographic InformationX 
Precise GeolocationX 

Personal information that you provide for a specific purpose will not be sold or used for targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects.

Do Not Track. Our website and ismnot designed to respond to “do not track” requests from browsers.

Our website responds to global privacy control—or “GPC”—signals, if we detect that a browser is communicating a GPC signal, we will process that as a request to opt that browser and device out of ‘sale’ via cookies and tracking tools on our website. Note that if you return to our website from a different device or use a different browser on the same device, you will need to opt out (or set GPC for) that browser and device as well.

LOOKING AFTER YOUR INFORMATION

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. If you think that an unauthorized account has been created using your name, contact us. We are not responsible for third party websites and apps. If you click on a third-party link, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. 

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention rules are dependent on whether the information is necessary to provide the product or service, what consents have been provided around the use of personal information and what statutory, contractual, or other legal obligations do we have to retain personal information. 

We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

 

Last updated: 02/24/2026

CONTACT US

We have a global privacy team in information security and privacy that ensure end-to-end protection of your personal information throughout the information lifecycle. If you have any questions about the above, or our approach to privacy, contact us at

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